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#Frequently asked questions

eLove is your one stop wholesale source for Fashion Crystal Jewelry, Handbags, Jewelry Displays, and much more!

Returns
All sales are final. If you are not satisfied with your purchase please return the item within 5 business days of the delivered date. There will be a 30% stocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped.
For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as a 30% restocking fee.
Order Cancellation
You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. Refunds will only be given as "Customer Points". Please allow 5 business days to process the order cancellation.
Shipping
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. We cannot promise the delivery time. A single order may not be shipped to multiple shipping addresses.